| Business Name | ShironekoServer |
|---|---|
| Operator | Yuki Ito |
| Business Address | In accordance with Article 11 of Japan's Specified Commercial Transactions Act, the address will be disclosed promptly in writing or by email upon request. |
| Phone Number | 050-1726-7452 Business Hours: Weekdays, 10:00 AM – 6:00 PM |
| Email Address | support@shironekoserver.com |
| Website | https://www.shironekoserver.com/ |
| Pricing | Prices are displayed on each product page inclusive of applicable taxes. This service is provided as a one-time purchase digital service. |
| Additional Fees | No additional fees apply. Internet connection and communication costs are the responsibility of the customer. |
| Payment Methods | Credit card and any other payment methods displayed during checkout. |
| Payment Timing | Payment is processed at the time of purchase. |
| Service Availability | After payment is completed, the service is usually available immediately through the control panel. Service activation may be delayed due to technical issues, screening, identity verification, or other operational reasons. |
| Returns and Refunds | Due to the nature of digital services, returns and refunds are generally not available once service delivery has begun. Exceptions may be handled individually in cases such as duplicate payments, serious service defects, or inability to provide the service due to our circumstances. |
| Cancellation Policy | Due to the nature of the service, cancellations after purchase are generally not accepted. |
| System Requirements | Access to the control panel requires an up-to-date major web browser and an internet connection. |
| Special Conditions | Minors must obtain consent from a parent or legal guardian before using the service. Prohibited uses are defined in our Terms of Service. |